Marvel Flowers Return Policy
Our Returns Policy: Your order(product) is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care within (30) working days of receipt, with a detailed description and photographs, in evidence to your dissatisfaction, for assistance with a replacement or exchange.
At our discretion we will either reship the item or replace it with another of equal or of greater value. A replacement or exchange will be shipped within 10 working days. Due to the perishable nature of our products (Flowers, chocolate, sweets…), all claims submitted without proper support will not be eligible for reshipment.
Marvel Flowers reserves the right to limit replacements.
Refunds are not offered.
Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order.
Marvel Flowers cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (due to / or that you may have updated / or revised through any customization options with our carrier).
We will ship your order to the shipping address(es) you provide (Billing Address). Please include all particulars including, a street address, and company name, villa, suite or apartment numbers when applicable to ensure proper delivery.
Marvel Flowers will not be responsible for any/all failed deliveries when:
1. You provide an incorrect or outdated address,
2. Your recipient is out of town or not available, or
3. You do not provide a updated current /corrected/new delivery address within 24 hours of the first delivery attempt.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or repacking/relabeling for the carrier.